Frequently Asked Questions

What is Chat?
Chat is a reference service that enables patrons to ask questions about research, library resources, and library services and policies through LivePerson, a real-time instant messaging service, during selected hours.

Do I need special software to use the service?
No extra software is needed on your machine for you to use the service. Simply click the Live Help button that you will find on the Chat web page, or any other University Library web page on which it is available, to access the service. If the chat service is unavailable you will be prompted to send your question via e-mail.

Who can use the service?
The primary goal of this service is to provide assistance to Long Island University students, faculty, staff, alumni, and others affiliated with the University. Patrons unaffiliated with the University will be assisted with questions related to government documents or about Long Island University and its unique collections. However, unaffiliated patrons with questions that can be answered at their own local public or university library may be referred to such organizations.

For what kinds of uses is the service best suited?

What kinds of questions are inappropriate for the service?
Extensive research questions are beyond the scope of this service. If you have such a question, we invite you to visit us during library hours. Detailed directions are available on the campus web site. If you need to request a book or article through interlibrary loan, contact Interlibrary Loan Services at 516-299-2898. If your question concerns checkouts, renewals, holds, or fines contact the Circulation Desk at 516-299-2303.

Who answers the questions?
Questions are answered by Reference Librarians from the B. Davis Schwartz Memorial Library on the C.W. Post Campus of Long Island University.

What if I can't get through or no one answers?
If a librarian is unavailable, you always have the option of phoning the Reference Desk at 516-299-2305, 2306 or 2832 during library hours, or asking your question via e-mail.

Why do you need my name and institutional affiliation?
Certain information is needed to serve you most efficiently. Your name is helpful for us to identify you, but you may use any name you choose. Many resources are available off-site only to individuals affiliated with Long Island University. Knowing your University affiliation, if any, will help us to direct you to resources that will best serve your needs.